Privacy Policy

Effective Date: 1 January 2026

Introduction

j89 is an international online casino and sports betting platform serving players across Bangladesh. We are committed to safeguarding the personal information of every user who visits or registers on our platform. This Privacy Policy explains in clear terms what data we collect, why we collect it, how we use it, and the choices available to you as a valued j89 member.

By accessing or using the j89 platform — including browsing games, placing bets, making deposits via bKash or Nagad, or contacting our support team — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we recommend you discontinue use of our services. This policy may be updated periodically; continued use of j89 after any update constitutes acceptance of the revised terms.

Information We Collect

We collect three broad categories of information when you interact with j89: information you provide directly, information we collect automatically, and information we receive from third parties.

Information You Provide Directly

• Account registration details: full name, date of birth, email address, phone number, and username.
• Identity verification documents such as a national ID card, passport, or driving licence, required for KYC compliance.
• Financial information including your preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and transaction history.
• Communications you send us via email, live chat, or our support ticketing system, including any attachments you choose to share.

Information We Collect Automatically

• Device and browser data: IP address, device type, operating system version, browser type, and screen resolution.
• Usage data: pages visited, games played, bets placed, session duration, click-stream data, and referral source.
• Cookie and tracking data as described in our Cookies section below.

Information from Third Parties

• Payment processors such as bKash, Nagad, Rocket, and card networks who confirm transaction status and help us prevent fraud.
• Identity verification partners used for KYC and anti-money-laundering (AML) screening.
• Analytics and marketing platforms that help us understand how players discover j89 and what improvements would enhance their experience.

How We Use Your Information

j89 uses the personal data we collect for the following legitimate purposes. We do not sell your personal information to any third party.

• Account management: creating and maintaining your player account, processing deposits and withdrawals, and verifying your identity as required by KYC standards.
• Service delivery: enabling gameplay across slots, live casino, cricket betting, crash games, and fishing games on the j89 platform.
• Customer support: responding to your enquiries, resolving disputes, and providing technical assistance in a timely manner.
• Security and fraud prevention: monitoring for suspicious activity, verifying transactions, and protecting all players on the platform from fraudulent behaviour.
• Responsible gaming compliance: tracking player activity to identify signs of problem gambling and intervening where necessary to promote safe play.
• Marketing and personalisation: sending you relevant promotional offers, bonus alerts, and tailored game recommendations — only where you have given us permission to do so.

Sharing Your Information

j89 treats your personal data with strict confidentiality. We share your information only in the following limited circumstances, and only to the minimum extent necessary.

Service Providers

We engage trusted third-party service providers — including payment processors, KYC verification partners, cloud hosting providers, and customer support tools — who process data solely on our behalf and under strict data-protection agreements. These partners may be based in Bangladesh or internationally.

Legal and Regulatory Obligations

We may disclose your personal data if required to do so by applicable law, court order, or a legitimate request from a government or regulatory authority. In such cases we will disclose only the information strictly required and will notify you where legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of j89's assets, your personal data may be transferred to the successor entity. We will notify you of any such change via email or a prominent notice on our platform, and you will have the right to request deletion of your data prior to the transfer completing.

Data Retention

j89 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for the period required by applicable law — whichever is longer. Account data is typically retained for a minimum of five years from the date of account closure in order to comply with anti-money-laundering regulations.

Once the applicable retention period has expired and there is no legal basis for continued processing, we securely delete or anonymise your personal data so it can no longer be linked to you as an individual.

Cookies and Tracking Technologies

j89 uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us recognise returning visitors, remember your preferences, and deliver relevant content. We use three categories of cookies:

• Essential cookies: required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: help us understand how players navigate j89 so we can identify popular games, improve loading speed, and fix usability issues.
• Marketing cookies: allow us to display relevant promotional content and measure the effectiveness of our campaigns. You may opt out of these at any time via your account settings.

Most modern browsers allow you to control cookies through their settings. Disabling essential cookies may impair the functionality of j89, so we recommend keeping them enabled for the best experience.

Your Rights

As a j89 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at the email address provided at the end of this policy.

• Right of access: you may request a copy of the personal data j89 holds about you at any time, free of charge, within a reasonable timeframe.
• Right of rectification: if any data we hold is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, if the data is no longer needed for the purpose it was collected or if you withdraw your consent.
• Right to restrict processing: you may ask us to pause the processing of your data in situations where accuracy is contested or processing is unlawful but deletion is not preferred.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

We will respond to all legitimate data-rights requests within 30 days. In complex cases this period may be extended, in which case we will notify you of the delay and expected response date.

Data Security

j89 implements industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL encryption across all pages and transactions. Sensitive data such as payment information and KYC documents are stored using advanced encryption protocols, and access within our organisation is restricted on a strict need-to-know basis.

While we take every reasonable precaution to secure your data, no online system is entirely immune to risk. If you suspect any unauthorised access to your j89 account, please contact our support team immediately at [email protected].

Third-Party Links

Our platform may from time to time reference external services, game providers, or payment partners. j89 is not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party platform before sharing your personal data with them.

Minors and Age Restriction

j89 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has created an account or provided personal data to us, we will take immediate steps to delete that information and close the account. Parents and guardians are encouraged to use parental controls to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

j89 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via email. We recommend that you review this page periodically so you remain informed about how we protect your information. Your continued use of j89 following any update constitutes acceptance of the changes.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the personal data j89 holds about you, please reach out to our dedicated data privacy team. We are committed to resolving all enquiries fairly and promptly.

Email: [email protected]